• Profile

IT Technician

Company Name:
Easy Networks Ltd
Apprenticeship Framework/Standard:
Infrastructure Technician Level 3
05 Mar 2020
Vacancy Type:
Working Hours:
8:00am-5:00pm Monday-Friday
Job Advert
IT Technician
Easy Networks
Milton, Portsmouth
£5.00 per hour - Monday-Friday 8am-5pm, 40 hours a week, one hour lunch
Driving - want to learn, currently learning or have a license, don't need own car
Easy Networks are leading experts in delivering Mobiles, Internet, Networks and Telecoms for businesses. We have a customer focus non-sales approach to the way we run our business which means we have a good reputation and a very positive response from our customers. 
Easy Networks are looking for a new IT Apprentice to join our successful team. As an apprentice you will provide 1st line (helpdesk) technical support to external customers, assisting them with hardware and software problems via phone, email or onsite.

Duties and Responsibilities

  • To provide technical support, either via phone, email or in the office
  • To maintain a high degree of customer service & adhere to service management principles
  • To take ownership of user problems and be proactive when dealing with issues
  • To log all calls on the call logging system and maintain full documentation
  • Respond to enquiries from clients and help them resolve any hardware or software problems
  • Maintain a log of any software or hardware problems detected
  • Help users of computer and telecommunications equipment by providing training and advice
  • To allocate more complex service issues to the relevant IT Support member
  • To arrange for external technical support where problems cannot be resolved in house
  • Inventory management

Skills Required

  • Strong communication, planning and organisational skills
  • The ability to work effectively as part of a team and follow specific procedures
  • Good analytical fault finding skills and creative approach to problem solving
  • Computer literate to a good standard (all Microsoft office applications)
Personal Qualities
  • Dynamic
  • Friendly
  • Confident and self-motivating.
  • Someone who is happy to get stuck in and go the extra mile
  • Must be committed to the highest possible quality and customer service
Things to keep in mind
  • Work experience of any kind on your CV.
  • You will be interviewed as part of a group with 1-2-1 interviews the same day, if successful you will be invited back for a work experience day.
  • Driving ambition - want to learn, currently learning or have a license, shows you are working towards a goal. You will also need to visit some client sites so would drive a company car.
  • Salary starts at £5.00 per hour, this will increase based on your drive and adding value to the role and company quickly.
  • Occasionally will include some Saturday work, you will be given a day off in the week if this happens.
A*-C/9-4 in GCSE Maths and English or the Functional Skills Level 2 equivalent.
A Level 2 IT qualification would be beneficial.
Course breakdown

The apprenticeship qualification lasts for 18 months and formal training usually takes place every 1 to 2 months, this will include 5-10 day release whereby the apprentice will be required to attend dedicated training.

Students will be taught using our online learning platform giving the freedom to attend virtually from anywhere. 
How do you achieve the apprenticeship?

The apprentice will need to successfully complete all stages of the apprenticeship standard. This includes: -

  • Completion of all five Knowledge modules covering 20% off the job training
  • A portfolio of evidence containing real projects carried out within their workplace
  • An employer reference
  • Completion of a business-related project over a one-week period
  • A structured interview with an independent assessor
Apprentices are independently assessed at the end of their programme to achieve the Apprenticeship at a Pass, Merit or Distinction grade.
What qualifications can be achieved?
Upon successful completion apprentices will achieve the overall qualification, BCS Level 3 Infrastructure Technician Apprenticeship.  In addition to this qualification, students can also gain: - 
  • CompTIA A+ 1001/1002
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
    • Windows 10, Managing Modern Desktops
  • MTA Mobility and Devices
  • MTA Server Administration
  • ITIL Foundation v4
Apprentices will be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence. 
Future prospects
After successfully passing your apprenticeship Easy Networks would like to take you on as an employee.