• Profile

IT Support Technician

Company Name:
Oaklands Catholic School
Location:
Waterlooville
Apprenticeship Framework/Standard:
Infrastructure Technician Level 3
16 Jun 2020
Vacancy Type:
Apprenticeship
Working Hours:
8am-4pm Monday-Thursday, 8am-3:30pm Friday
Job Advert
Level 3 Infrastructure Technician apprentice
Oaklands Catholic School/Academy, Waterlooville
£12,000.00 a year - 37.5 hours a week, 8am-4pm Monday-Thursday and 3:30pm finish on Friday
Pension, 24 days holiday, cycle to work scheme, onsite parking
 
Applicant must be over 18 years old due to DBS clearance.
 
Oaklands Catholic School/Academy is located in Waterlooville, Hampshire, United Kingdom. It opened in 1966, although its history can be traced back to 1902. Around 1400 students attend the school with over 150 in the Sixth Form.
 
We are looking for an IT Support Technician who is motivated and ready to learn. You are organised, have great customer service skills, completes work to a high standard on time with a good attention to detail. Someone with a logical approach to problem solving and working on a problem to get a satisfactory resolution. Ideally someone who knows their way around a PC/laptop/tablet both inside and out with a knowledge of different operating systems (Windows, macOS, iOS), and software (Office suite, online email Office 365).

Day to day duties include investigating and resolving IT “tickets” that are sent to the helpdesk system. Jobs include supporting:

  • Hardware – diagnose and resolve problems with laptops, desktops, tablets, printers
  • AV – Projectors, speakers, SMART panels, sound and lighting support in the main hall
  • Software – Installing, removing and troubleshooting different software on a range of devices
  • Telephones – Troubleshooting, maintaining and updating the Mitel system
  • Website – Upload social media requests and ensure all platforms (Facebook, Insta, Twitter, main site) are up to date with the most relevant information
  • CCTV  Maintain the schools CCTV systems and comply with requests for footage to be exported
  • Wireless – Troubleshoot connection issues, assist staff, students and pupils with connecting to the internet/network
  • Reprographics – Cover support for printing requests when required
  • Email – Office 365 support, maintaining, updating, user support for staff and students
  • Maintain and update Digital Signage
  • Security – Manage the WSUS server and deploy windows updates. Ensure Anti-Virus is up to date. Manage and monitor the firewall
  • Consumables – Ensure all spare equipment (cables, keyboards, mice, toner) are up to date and order replacements as required

Other tasks include:

  • AV support in the main hall for events/shows/lettings. This will require some evening and weekend paid as overtime.
  • Network maintenance/support
  • Attend meeting and training sessions as required
Skills
  • Strong communication, planning and organisational skills
  • The ability to work effectively as part of a team and follow specific procedures
  • Good analytical fault finding skills and creative approach to problem solving
  • Computer literate to a good standard (all Microsoft office applications)
Personal Qualities
  • Dynamic
  • Friendly
  • Confident and self-motivating
  • Logical methodical approach
  • Someone who is happy to get stuck in and go the extra mile
  • Must be committed to the highest possible quality and customer service
Qualifications
 
A*-C/9-4 in GCSE Maths and English or the Functional Skills Level 2 equivalent.
Level 2 IT qualification would be beneficial.
 
Course breakdown

The apprenticeship qualification lasts for 18 months and formal training usually takes place every 1 to 2 months, this will include 5-10 day release whereby the apprentice will be required to attend dedicated training.

Students will be taught using our online learning platform giving the freedom to attend virtually from anywhere. 
 
How do you achieve the apprenticeship?

The apprentice will need to successfully complete all stages of the apprenticeship standard. This includes: -

  • Completion of all five Knowledge modules covering 20% off the job training
  • A portfolio of evidence containing real projects carried out within their workplace
  • An employer reference
  • Completion of a business-related project over a one-week period
  • A structured interview with an independent assessor
Apprentices are independently assessed at the end of their programme to achieve the Apprenticeship at a Pass, Merit or Distinction grade.
 
What qualifications can be achieved?
 
Upon successful completion apprentices will achieve the overall qualification, BCS Level 3 Infrastructure Technician Apprenticeship.  In addition to this qualification, students can also gain: - 
  • CompTIA A+ 1001/1002
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
    • Windows 10, Managing Modern Desktops
  • MTA Mobility and Devices
  • MTA Server Administration
  • ITIL Foundation v4
Apprentices will be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence. 
  
Future prospects
 
After successfully passing your apprenticeship Oaklands Catholic School/Academy would like to take you on as an employee.