• Profile

Junior IT/Helpdesk Engineer

Company Name:
Cybrid Solutions Ltd
Apprenticeship Framework/Standard:
Infrastructure Technician Level 3
29 Sep 2020
Vacancy Type:
Working Hours:
Monday-Friday 9am-5pm
Job Advert
Junior IT/Helpdesk Engineer
Havant and Portsmouth offices - excellent working atmosphere
Monday to Friday 9am-5pm with an hours lunch, 37.5 hours a week
£10,000.00 a year
Having a drivers license with a car or actively learning to drive are advantageous

Our story is about removing the hassle of IT and demystifying the confusing. Our technology-empowered team help businesses put the right long-term strategies and information technology solutions in place, offering an impressive return on investment and continuing to serve business as they evolve. We help business whether their IT department is overloaded, the systems require updating or a whole new infrastructure needs building, we work hard to bring the clarity, reassurance and peace of mind that our clients have come to know and trust.

Junior IT and Helpdesk Support Engineer required to join our progressive technology solutions company in Hampshire. There is a possibility to travel throughout the UK on certain projects. 

Working alongside our Senior Engineer, and with some engagement with the senior management team, this role will require you to:

  • Provide basic support to end user clients
  • Assist with installation and configuration of new equipment and cloud based services.
Skills required:
  • Strong communication, planning and organisational skills
  • The ability to work effectively as part of a team and follow specific procedures
  • Good understanding of computer technologies and experience building and configuring Windows PCs and or / servers.
  • Basic understanding of Cloud technologies
  • Basic understanding of networking
  • Good analytical fault finding skills and creative approach to problem solving
  • Computer literate to a good standard (all Microsoft office applications)
Personal qualities:
  • Dynamic
  • Friendly
  • Confident and self-motivating.
  • Someone who is happy to get stuck in and go the extra mile
  • Must be committed to the highest possible quality and customer service
Qualifications required:
  • A-C grades in GCSE Maths and English or Level 2 Functional Skills - certificates must be provided
  • IT qualification desirable
  • A strong, demonstrable interest in IT technologies.
Course breakdown

The apprenticeship lasts for 18 months and formal training usually takes place every 1 to 2 months, this will include 5-10 day release whereby the apprentice will be required to attend dedicated training.

Students will be taught using our online learning platform giving the freedom to attend virtually from anywhere. Due to being a virtual apprenticeship the training can be completed at home, in the work place or at our college campus in Cosham in a computer room and would be agreed with the employer. Time spent training will come under the working hours per week.
How do you achieve the apprenticeship?

The apprentice will need to successfully complete all stages of the apprenticeship standard. This includes: -

  • Completion of all five Knowledge modules covering 20% off the job training
  • A portfolio of evidence containing real projects carried out within their workplace
  • An employer reference
  • Completion of a business-related project over a one-week period
  • A structured interview with an independent assessor
Apprentices are independently assessed at the end of their programme to achieve the Apprenticeship at a Pass, Merit or Distinction grade.
What qualifications can be achieved?
Upon successful completion apprentices will achieve the overall qualification, BCS Level 3 Infrastructure Technician Apprenticeship. In addition to this qualification, students can also gain: - 
  • CompTIA A+ 1001/1002
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
    • Windows 10, Managing Modern Desktops
  • MTA Mobility and Devices
  • MTA Server Administration
  • ITIL Foundation v4
As part of this apprenticeship we have included FREE Microsoft MOOC on Demand course which can be take up to 6 months after completion of the programme.
Apprentices will be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA Level 3 professional competence. 
Future prospects
You will have the opportunity to progress to a full time permanent position with Cybrid Solutions as a Infrastructure Technician following successful completion of the apprenticeship.