• Profile

IT Support Apprentice

Company Name:
Orbit Itech Ltd
Birmingham City Centre
Apprenticeship Framework/Standard:
Infrastructure Technician Level 3
13 Oct 2020
Vacancy Type:
Working Hours:
Monday-Friday 10am-6pm
Job Advert
Level 3 Infrastructure Technician apprenticeship
Orbit iTech
Highgate and Small Heath, Birmingham
Monday-Friday 10am-6pm, 37.5 hours a week
£4.15 per hour

Orbit iTech is one of the leading web design companies located in the heart of Birmingham. We specialise in web design, online ordering systems, till systems for restaurants and takeaways. We also develop bespoke software, web and mobile applications for small and medium size businesses.

We are a team of highly skilled software architects and developers. Our unique solutions range from simple web design and software development to Epos and IT products and services. We offer a wide range of solutions to cater for the demands of today’s modern business needs using the cutting edge latest technology.

This is an exciting opportunity for a technical orientated individual who is looking for a career in IT Support with a successful and growing local company as an IT Apprentice. You will receive comprehensive training internally to develop your skills.
You will provide a wide range of IT support to both the user side, but also on the network, server and infrastructure side to our four sites all in Telford.

Responsibilities and Duties
  • 1st line support
  • Support and maintenance of the network Infrastructure 
  • Support and maintenance of servers
  • Support and maintenance virtual environment
  • User support on ERP system
  • Various other IT duties
  • We are looking for someone who is familiar with php, html and mysql.
Desired skills
  • Basic technical knowledge of PC and desktop hardware
  • Awareness of basic troubleshooting issues and overall process
  • Proactive and good analytical skills to resolve technical issues
  • Good interpersonal skills and the desire to learn and succeed in challenging role and career
Personal qualities
  • Desire to achieve
  • Confidence
  • Applicants should have a desire to develop and enhance their skills whilst working in a supportive company
  • This role is ideal for anybody who has a genuine passion for working within an IT environment and is keen to learn and progress in their own professional development
  • The successful applicant will be a positive and enthusiastic individual
Qualifications required
  • A-C grades in GCSE Maths and English or Level 2 Functional Skills, certificates must be provided
  • IT qualification is desirable
  • A strong, demonstrable interest in IT technologies
  • Excellent references from educational establishments including timekeeping and achievement
Course breakdown

The apprenticeship lasts for 18 months and formal training usually takes place every 1 to 2 months, this will include 5-10 day release whereby the apprentice will be required to attend dedicated training.

Students will be taught using our online learning platform giving the freedom to attend virtually from anywhere. Due to being a virtual apprenticeship the training can be completed at home, in the work place or at our college campus in Cosham in a computer room and would be agreed with the employer. Time spent training will come under the working hours per week.

How do you achieve the apprenticeship?

The apprentice will need to successfully complete all stages of the apprenticeship standard. This includes: -

  • Completion of all five Knowledge modules covering 20% off the job training
  • A portfolio of evidence containing real projects carried out within their workplace
  • An employer reference
  • Completion of a business-related project over a one-week period
  • A structured interview with an independent assessor
Apprentices are independently assessed at the end of their programme to achieve the Apprenticeship at a Pass, Merit or Distinction grade.

What qualifications can be achieved?
Upon successful completion apprentices will achieve the overall qualification, BCS Level 3 Infrastructure Technician Apprenticeship. In addition to this qualification, students can also gain: - 
  • CompTIA A+ 1001/1002
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
    • Windows 10
    • Managing Modern Desktops (Intune)
  • MTA Mobility and Devices
  • Microsoft Certified: Azure Fundamentals
  • ITIL Foundation v4
As part of this apprenticeship we have included FREE Microsoft MOOC on Demand course which can be take up to 6 months after completion of the programme.

Apprentices will be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA Level 3 professional competence. 

Future prospects
Based on successful completion of the apprenticeship and a suitable role is agreed upon, you will have the opportunity to progress to a full time IT permanent position with Orbit iTech.

Things to consider
A varied and exciting role in a dynamic company where no two days are the same
Training and on-going support to enable you to fulfil your role to the best of your potential
A friendly and relaxed working environment where performance & success are recognised and rewarded