• Profile

Business Administrator Apprentice

Company Name:
EE Glass
Apprenticeship Framework/Standard:
Business Administration Level 3
09 Oct 2020
Vacancy Type:
Working Hours:
Monday-Friday 8:30am-4pm
Job Advert
Level 3 Business Administration apprenticeship
EE Glass
Dundas Lane site, Portsmouth
£5.75 per hour, Monday-Friday 8:30am-4pm, 35 hours a week
Established in 1995, EE Glass is a leading manufacturer of Energy Efficient, insulated glass products, based in Portsmouth. As an independent, family owned business we are committed to delivering the highest levels of product quality and service to our customers.

The apprentice will support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of Business Administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The Business Administrator is expected to deliver their responsibilities efficiently and with integrity – showing positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The Business Administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.
Key responsibilities

This role will involve:

  • Answering the phone, transferring calls to the relevant person/department and taking detailed messages on behalf of work colleagues.
  • Using internal employer software to update customer and vendor information.
  • Communicating with material suppliers, vendors and customers via face to face, email and telephone.
  • Assisting with minor technical support.
  • Assisting senior members and management
  • Scheduling appointments and events
  • Participating in office meetings and taking meeting minutes
  • Giving feedback on office efficiency and suggesting possible improvements
  • Building relationships with clients
  • Keeping well-organised files and records of business activity
  • General administrative tasks including scanning and printing
Personal Qualities and Experience
  • Professionalism
  • Organisation skills, prioritising work load and time management
  • Business processes, policies and fundamentals
  • Competence in Microsoft Office products and IT literate
  • Excellent attitude to work – reliable, positive, team player with a willingness to learn and a “can do” attitude.
Qualifications required
A*-C/9-4 GCSE English, Maths and ICT at or Functional Skills Level 2 and provide certificates.

What does the programme include?

The Apprenticeship will focus on Business Administration and includes the following knowledge criteria:

  • Understanding the organisational purpose, activities, aims, values, vision for the future and resources.
  • Knows the organisational structure and demonstrates understanding of the benefits, knows their role in the team and recognises how their skills will help them progress.
  • Understands Laws, regulations and internal policies all related to their sector.
  • Understands relevant external factors (policy change, supply chain, national/global markets, employment).
  • Business Fundamentals – managing change, business finances and project management.

What attendance is required?

Your assessor will liaise with you to set up mutually convenient times for consultation and assessment visits at your place of work. Attendance at College may be required to complete some parts of the knowledge units.

It is a Government requirement for you to spend 20% of your apprenticeship working towards your “Off the Job Learning” – off the job learning can consist of college attendance, homework/coursework, project related work, employer training, mentoring and coaching – plus a number of other tasks.

Learning and assessment

Apprentices build a portfolio of work and work place assessors will be in regular contact to provide support, and to arrange on-site visits to observe the apprentices’ ability and skills in their daily role. It is important for the apprentice to take ownership of their own learning by seeking out opportunities to gain new skills on the job with the employer. The apprentice’s final grade will be determined by collective performance in the three assessments in the endpoint assessment. To achieve a pass or distinction the apprentice will need to score 60%-79% (pass), 80%+ (Distinction).

The three assessments are:

  • Online Knowledge Based 50 multiple choice questions - 60 minutes (20%)
  • Portfolio Based Interview – 30-45 minutes (40%)
  • Project Improvement Presentation 20-30 minutes (40%)

Future prospects

Upon successful completion of the Apprenticeship and subject to progress as an employee EE Glass would like to offer you a full time job.

Things to keep in mind
The hourly wage of £5.75 will be reviewed after 9 months.
Company benefits
Holiday entitlement