• Profile

Information Communication Technician Level 3

Company Name:
City of Portsmouth College
Apprenticeship Standard:
IT - Information Communications Technician Level 3
03 Aug 2022
Vacancy Type:
Working Hours:
Monday-Thursday 8:30am-5pm, Friday 4:30pm finish
Yearly Holiday including Bank Holidays:
Job Advert
Level 3 Infrastructure Technician
City of Portsmouth College
£4.81 per hour, Monday-Thursday 8:30am-5pm, Friday 4:30pm finish, 37.5 hours per week
This role will be based within the college with occasional travel between sites. You may also be asked to work from home on occasions, you will need to have a home set up to accommodate this.
For more than 50 years we’ve been at the heart of the community and beyond. Our unique blend of professional, technical, and academic programmes, together with strong employer partnerships means that we’re ideally placed to respond to the changing needs of the jobs market – and that’s great news for students, parents and employers alike. It’s all about employability.
An exciting opportunity has arisen to join the IT Department at City of Portsmouth College as an IT Support Apprentice.

The IT Support Apprentice will work as part of a team to deliver high quality customer support in the troubleshooting and resolution of technical support issues. Team working and communications within an overall approach that values people will be of key importance.
  • Providing phone/remote/ in person support & assistance
  • Excellent customer care
  • Desktop support
  • Hardware repairs
  • Software installation
  • Audio Visual (this includes projectors, smartboards and interactive screens), cabling, troubleshooting
  • Assisting in projects as required
  • Enjoy helping others and wish to develop a career in ICT evidenced by willingness to continuously enhance and improve your knowledge
  • The ability to meet company service standards and turnaround times
  • Strong communication skills
  • Ability to interact with a wide range of people
  • Technical aptitude – the ability to learn new technologies quickly (full training will be provided where required)
  • The ability to work pro-actively whilst multi-tasking and within a team environment
  • Ability to work on own initiative, but understand level of responsibility within the team
Personal qualities
  • Passionate about computers and networking
  • Interest in supporting technologies in a college setting
  • A good work ethic with a determination to succeed
  • Professional appearance and manner
  • Positive attitude

GCSE9-4/A*-C in English and maths or Functional Skills Level 2 in both, proof of certificates is required

There is no college attendance. Due to this, applications with less than the required grades will not be considered. Equally, applications received without stating maths and English GCSE/Functional Skills results will not be considered.

Relevant IT related qualification (desirable but not essential)
What does the programme include?

This apprenticeship has been designed to develop the apprentice into the role of an Information Communication Technician. To provide them with the technical knowledge and understanding they require to be successful within the role.

Options include pathways for: - 
Support Technician
  • Maintenance or repair of systems faults
  • Support for the roll-out of installation and commission of new systems or upgrades
Network Technician
  • Installation and commission of networks
  • Maintenance or repair of network equipment
  • Installation, configuration or maintenance task on either ICT related hardware or software
Digital Communications Technician
  • Installation and commission of telecoms networks
  • Maintenance or repair of telecoms network equipment
  • Installation, configuration or maintenance task on either ICT related hardware or software
What qualifications will be achieved?

Upon successful completion of this programme, apprentices will achieve the overall qualification, City and Guilds Level 3 Information Communication Technician Apprenticeship. In addition to this apprenticeship, students can also gain the following vendor qualifications: 
  • CompTIA A+ 1001/1002
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Windows 10
  • Managing Modern Desktops (Intune)
  • Microsoft Certified: Azure Fundamentals
  • Business Concepts
  • Coding and Logic Concepts
  • Optional – MTA Networking, Security, Operating Systems, Server, Mobility and Devices
Apprentices will be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA Level 3 professional competence.

What attendance is required?

Formal training usually takes place every one to two months, this will include 5–10 day block release whereby the apprentice will be required to attend dedicated training. The Assessor will liaise with apprentice and employer to set up mutually convenient times for consultation and assessment visits at the place of work.
Due to being a virtual apprenticeship the training can be completed at home or in the work place and would be agreed with the employer. Time spent training will come under the working hours per week.

It is a government requirement for you to spend 20% of your apprenticeship working towards your “Off the Job Learning” – off the job learning can consist of college attendance, coursework, project related work, employer training, mentoring, and coaching.

Learning and assessment

Apprentices build a portfolio of work and workplace assessors will be in regular contact to provide support, and to arrange on-site visits to observe the apprentices’ ability and skills in their daily role. It is important for the apprentice to take ownership of their own learning by seeking out opportunities to gain new skills on the job with the employer.  The apprentice’s final grade (Pass, Merit or Distinction) will be determined by collective performance in the assessments in the endpoint assessment.

The assessments are:
  • Online knowledge based multiple choice questions
  • Portfolio based Interview
  • Synoptic Project
  • Employer reference
Future prospects

City of Portsmouth College would like to provide a full time role and future opportunities to train and progress in the business. This is provided you meet the needs of the business as an employee and successfully complete your apprenticeship.
Things to keep in mind
  • 23 days’ annual leave per annum, plus eight Bank Holidays and three days Christmas Closure
  • A Local Government Pension
  • A canteen, hair and beauty salon and childcare nursery
  • A sports centre with a 50% discount for staff
  • Student Discount (NUS, Unidays, Student Beans)
City of Portsmouth College also offers extensive support to new staff including:
  • Regular support and coaching throughout your first year
  • A thorough Induction programme
  • Access to Learning and Development including a Free Course Voucher
  • Employee Assistance Programme