• Profile

ICT Level 3

Company Name:
Protozoon Ltd
Apprenticeship Standard:
IT - Information Communications Technician Level 3
09 Aug 2022
Vacancy Type:
Working Hours:
8am-4:30pm, 8:30am-5pm, 9am-5:30pm, Monday-Friday, Alternating
Yearly Holiday including Bank Holidays:
Job Advert
Trainee IT Engineer
Protozoon Limited
£12,000-18,000 per year (depending on experience), Monday-Friday, a
lternating weeks within the team: 8am–4:30pm, 8:30am–5pm, 9am–5:30pm (some after hours work will sometimes be required), 37.5 hours a week
A clean driving licence is necessary as travel to customer sites is part of the job role
Established around the turn of the millennium, Protozoon is an IT provider providing IT support services, digital development, procurement of equipment and installation for the customers. Protozoon help customers with their end to end IT needs including networks (LAN and WIFI), internet connectivity, cyber security Microsoft desktop and server systems, back-up and restore services and email systems.
The role
You will begin as a member of the support team and will be responsible for taking calls from customers and assisting them with their problems, working with the wider team and gaining training and experience in working with various technologies. You will attend customer sites with a member of the team when needed. You will work as part of a friendly and experienced team and will be given on the job training and support that will allow you to progress to become an IT specialist.
Key responsibilities
  • Installing laptops, desktops and accessories including monitors, monitor arms for mounting monitors, network cabling
  • Installing software (Windows O/S, Microsoft Office, Email clients, Antivirus security, backup software)
  • Maintenance of software patching on PCs, servers and infrastructure (O/S patches, antivirus, firmware upgrades)
  • Periodic testing of backups and restores
  • Auditing customer environments and documenting network structure
  • Attending the Protozoon Helpdesk phone system and taking first line enquiries and issues for customers
  • Helping customers with general technical queries
  • Entering customer fault tickets into ticketing system and managing the tickets working with the wider Protozoon team
  • Visiting customer sites when required to install equipment or support the customer and resolve issues
  • Installing customer’s printers and troubleshooting printing issues
  • Communicating with Service Providers and Vendors to resolve more complex issues
  • Supporting customer Microsoft teams phone deployments
  • Supporting senior on duty engineers
Over time, additional exposure in the role will be granted as follows:
  • Installation, administration and management of Windows Servers
  • Testing D/R failover resilience of key customer services
  • Managing Firewalls and customer IT Security
  • DNS Configuration and troubleshooting
  • Strong interpersonal skills
  • Good listener
  • Ability to follow instruction and query or challenge when needed 
  • Good spelling and punctuation skills for written communication to customers via email and ticket dashboard
  • Ability to prioritise - analytical mind
  • Punctuality
  • Professional conduct is an absolute necessity
Personal qualities
  • Passionate about computers and networking
  • A good work ethic with a determination to succeed
  • Positive attitude

GCSE9-4/A*-C in English and maths or Functional Skills Level 2 in both, proof of certificates is required.

There is no college attendance. Due to this, applications with less than the required grades will not be considered. Equally, applications received without stating maths and English GCSE/Functional Skills results will not be considered.
  • Basic network fundamentals knowledge (IP subnets, basic routing, DHCP, DNS)
  • Any Microsoft certification or equivalent certificate is desirable 
What does the programme include?

This apprenticeship has been designed to develop the apprentice into the role of an Information Communication Technician. To provide them with the technical knowledge and understanding they require to be successful within the role.

Options include pathways for: - 
Support Technician
  • Maintenance or repair of systems faults
  • Support for the roll-out of installation and commission of new systems or upgrades
Network Technician
  • Installation and commission of networks
  • Maintenance or repair of network equipment
  • Installation, configuration or maintenance task on either ICT related hardware or software
Digital Communications Technician
  • Installation and commission of telecoms networks
  • Maintenance or repair of telecoms network equipment
  • Installation, configuration or maintenance task on either ICT related hardware or software
What qualifications will be achieved?

Upon successful completion of this programme, apprentices will achieve the overall qualification, City and Guilds Level 3 Information Communication Technician Apprenticeship. In addition to this apprenticeship, students can also gain the following vendor qualifications: 
  • CompTIA A+ 1001/1002
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Windows 10
  • Managing Modern Desktops (Intune)
  • Microsoft Certified: Azure Fundamentals
  • Business Concepts
  • Coding and Logic Concepts
  • Optional – MTA Networking, Security, Operating Systems, Server, Mobility and Devices
Apprentices will be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA Level 3 professional competence.

What attendance is required?

Formal training usually takes place every one to two months, this will include 5–10 day block release whereby the apprentice will be required to attend dedicated training. The Assessor will liaise with apprentice and employer to set up mutually convenient times for consultation and assessment visits at the place of work.

Due to being a virtual apprenticeship the training can be completed at home or in the work place and would be agreed with the employer. Time spent training will come under the working hours per week.

It is a government requirement for you to spend 6 hours a week of your apprenticeship working towards your “Off the Job Learning” – off the job learning can consist of college attendance, coursework, project related work, employer training, mentoring, and coaching.

Learning and assessment

Apprentices build a portfolio of work and workplace assessors will be in regular contact to provide support, and to arrange on-site visits to observe the apprentices’ ability and skills in their daily role. It is important for the apprentice to take ownership of their own learning by seeking out opportunities to gain new skills on the job with the employer.  The apprentice’s final grade (Pass, Merit or Distinction) will be determined by collective performance in the assessments in the endpoint assessment.

The assessments are:
  • Online knowledge based multiple choice questions
  • Portfolio based Interview
  • Synoptic Project
  • Employer reference
Future prospects

After successful completion of the apprenticeship, and subject to employee progress, Protozoon would look to offer you a full time job.

The role over time shall become more diverse offering exciting project work opportunities and the option to develop into a more self-sufficient role with flexible benefits and better salary.

It is possible a future management role once the engineer is deemed to become senior, with sufficient experience and motivated to move into this space.

Things to keep in mind
  • 20 days’ annual leave per annum, plus eight Bank Holidays
  • Company car can be provided
  • Bonus at Managers discretion
  • Standard pension (when eligible)